Bet mart Privacy Policy — Your Data is Fully Secure

0 Introduction

Welcome to bet mart. We believe our services are built on your trust. This Privacy Policy ("Policy") explains how bet mart collects, uses, stores, and protects your personal information.

By using the bet mart website or mobile app, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of bet mart and contact our support team.

1 What information we collect

Bet mart collects only the information necessary to provide its services, ensure security, and meet legal obligations. Details of each data type are provided below:

1.1 Registration & Identity Information

You will be required to provide the following information when creating an account:

• Full Name: Full name as it appears on your National ID.
• Date of Birth: For age verification (confirming 18+).
• Email address: For account communications and security.
• Mobile number: For OTP verification and emergency communications.
• Residential Address: As part of the KYC process.

1.2 KYC Documents

To comply with financial transaction and anti-money laundering (AML) regulations, bet mart may collect the following documents:

1.3 Financial Information

To process deposits and withdrawals, bet mart collects your payment method details, such as your mobile banking number or bank account information. Full card numbers and passwords are never collected or stored.

1.4 Automatically Collected Information

The following information may be collected automatically while you use the bet mart website or app:

• IP address and device type.
• Browser type and version.
• Page visit time and duration.
• Gaming activity and betting history.
• Login location and session information.

2 How Your Information Is Used

Bet mart uses the information it collects for the purposes listed below. The legal basis for each purpose is also indicated:

• Account management: To ensure secure registration, login, and account protection.
• Service Provision: For betting, gaming, and payment processing.
• KYC verification: To meet legal obligations and prevent fraud.
• Customer Support: To resolve your questions and complaints quickly.
• Promotional Communications: To inform you of bonuses and offers, with your consent.
• Security Monitoring: To detect and prevent suspicious activity.
• Service Improvement: To improve the user experience.
• Legal compliance: In compliance with regulatory authority requirements.

3 Data Sharing & Disclosure

Bet mart may share your information only under limited and controlled circumstances. Your data is never sold under any condition.

3.1 When information may be shared

• Payment Processors: Relevant information may be shared with bKash, Nagad, or your bank to complete transactions.
• KYC partner: With approved third parties for identity verification purposes.
• Law enforcement agencies: Under court order or legal obligation.
• Technology Partners: For service delivery purposes, they are required to comply with our privacy standards.

4 Cookie Policy

The bet mart website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some bet mart features from functioning properly.

5 Data Security Measures

Bet mart uses industry-standard security technologies to keep your data safe. The key components of our security framework are outlined below:

• 256-bit SSL/TLS encryption: Maximum encryption across all data transfers.
• Firewall Protection: Advanced firewall system at the server level.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Regular Security Audits: Regular penetration testing by third parties.
• Suspicious activity detection: AI-powered fraud detection system.
• Data Backup: Regular encrypted backups stored on secure servers.

6 Your data rights

As a bet mart member, you have the following rights over your personal data:

7 Data Retention Period

Bet mart does not retain your data longer than necessary. Below are the retention periods for each type of information:

• Account information: For the duration the account is active and 5 years after closure (as required by law).
• Transaction records: 7 years (in accordance with financial regulatory requirements).
• KYC documents: 5 years after account closure.
• Log files & cookies: 6 months up to a maximum of 1 year.
• Support contact: 2 years from the date of resolution.
• Marketing consent: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized.

8 Protection of minors

Bet mart strictly prohibits registration or use of its services by anyone under the age of 18. We take the protection of minors' data very seriously.

• Age verification is mandatory at the time of registration.
• Date of birth and identity verification are conducted as part of the KYC process.
• If a minor's account is identified, it will be closed immediately.
• Any data collected from a minor will be deleted immediately.

9 Privacy Policy Updates

Bet mart may update this Privacy Policy from time to time. When changes are made, we take the following steps:

• The "Last Updated" date at the top of this policy will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Members will be notified at least 14 days before any changes take effect.
• If you do not agree to the updated policy, you will have the option to close your account.

Continued use of bet mart following any changes will be considered acceptance of the updated Privacy Policy.

10 Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our dedicated Privacy Team: