Bet mart Terms & Conditions — Complete Guide for Members

Welcome to bet mart. These Terms & Conditions ("Terms") govern all aspects of using the bet mart platform. By creating an account or using our services, you are deemed to have fully agreed to these Terms. If you do not agree with any of the Terms, please refrain from using bet mart.

1 General Terms & Conditions

Bet mart is an online betting and gaming platform offering Sports Betting, Live Casino, slots, and a wide range of entertainment gaming services for users in Bangladesh. By registering on bet mart, you confirm that:

• You must be at least 18 Years and you are an adult.
• Online gaming is not legally prohibited in the country or region where you reside.
• You are using bet mart voluntarily and for your own personal use.
• You have read and understood these Terms & Conditions in full.
• You are not operating the account on behalf of any third party.

Bet mart reserves the right to decline any registration request at its discretion. Access to bet mart's services may be restricted for residents of certain countries or regions.

2 Account Registration & Management

2.1 Registration Process

To create an account on bet mart, you must provide accurate and up-to-date personal information. bet mart reserves the right to immediately close any account registered with false information.

2.2 Single Account Policy

Each individual only A bet mart account. If multiple accounts belonging to the same individual are detected, all accounts will be closed and all deposited funds and bonuses will be forfeited.

2.3 Account Security

You are solely responsible for keeping your login password and personal information confidential. If you detect any unauthorized activity on your account, notify bet mart support immediately.

• Use a strong password and change it regularly.
• Keep two-factor authentication enabled.
• Avoid logging in on public devices or networks.
• Always log out after each session.

3 KYC & Identity Verification

Bet mart complies with international Anti-Money Laundering (AML) policies. As part of this, all members are required to complete the KYC (Know Your Customer) process.

4 Deposit Policy

Deposits on bet mart are made in Bangladesh Taka (BDT). The following payment methods are supported:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: All major commercial banks
• Cryptocurrency: USDT (TRC20, ERC20)

4.1 Deposit Limits

• Minimum Deposit: BDT 200
• Daily Maximum Deposit: BDT 5,00,000
• Deposits are usually credited to your account instantly.

5 Withdrawal Policy

Withdrawals on bet mart are straightforward and fast. Members can withdraw their funds at any time, subject to the following conditions:

• Minimum Withdrawal: BDT 500
• Daily Maximum Withdrawal: BDT 10,00,000
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawal requests will not be processed until KYC verification is complete.

5.1 Processing Time

• bKash / Nagad / Rocket: 15 Minutes – 2 Hours
• Bank Transfer: 2 – 24 Hours
• Crypto: 1 – 4 Hours

6 Bonuses & Promotions

Bet mart regularly offers various bonuses and promotional offers. The following general terms apply to all bonuses:

6.1 Welcome Bonus

• The welcome bonus is available to new members on their first deposit only.
• A minimum deposit is required to qualify for a bonus.
• To withdraw bonus funds, you must meet the wagering requirement (typically 30x–40x).

6.2 Bonus Usage Rules

• The wagering requirement must be met within 30 days of the bonus being credited.
• Bonuses cannot be used on certain games — the list of excluded games will be provided on the promotions page.
• A maximum bet limit applies when wagering with a bonus.
• Bet mart reserves the right to void any bonus and associated winnings if a breach of terms is found.

7 Betting Rules

The following rules apply to all betting activity on bet mart:

7.1 Bet Acceptance & Cancellation

• Once confirmed, a bet cannot be changed or cancelled.
• If an event is cancelled or postponed, the stake for the relevant bet will be refunded.
• Bet mart reserves the right to void any bet placed with incorrect odds resulting from a technical error.

7.2 Prohibited Activities

• Match fixing or placing bets based on insider information is strictly prohibited.
• Arbitrage betting and system exploitation are prohibited.
• Placing bets using bots or automated software is strictly prohibited.
• If any fraudulent or deceptive activity is detected, the account will be closed and legal action will be taken.

8 Responsible Gaming

Bet mart firmly believes that gaming is entertainment — not a source of income. Under bet mart's responsible gaming policy, the following tools are always available to members:

• Deposit Limit: Set a maximum limit for daily, weekly, or monthly deposits.
• Bet Limit: Set a maximum stake limit per single bet.
• Cooling-Off Period: Take a break for 24 hours up to 6 weeks.
• Self-Exclusion: Deactivate your account for 6 months or permanently.
• Reality Check: Gaming session reminders sent at regular intervals.

If you feel that gaming is having a negative impact on your life or your family's, please reach out to the bet mart support team. We are always here to help. For more information, visit our Responsible Gaming View page.

9 Account Closure & Suspension

Bet mart reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Abuse of the bonus system or any attempt at fraud.
• Money laundering or suspicious financial activity.
• Refusal to submit KYC documents.
• Disrespectful behavior toward other members or staff.

10 Dispute Resolution

If you have a complaint about bet mart's services or any decision made, please follow the process below:

1. Step One: Contact our support team via live chat or email.
2. Step Two: Submit a complaint — you will receive an initial response within 48 hours.
3. Step Three: For complex disputes, a full investigation and decision will be provided within 7 business days.

Bet mart's decisions are considered final. However, members may refer their case to a third-party dispute resolution body if they wish.

12 Terms & Conditions Update

Bet mart reserves the right to partially or fully amend these Terms & Conditions at any time. For significant changes:

• A notification will be sent to your registered email address.
• A notification will be displayed on the platform.
• The effective date of any changes will be clearly stated.

Continued use of bet mart after any changes will be considered acceptance of the updated terms. If you object to any change, you will have the option to close your account.